Technical Support

Privacy Policy

Personal Information to be Collected

A. RecurDyn Technical Support website collects the following personal information for provision of the purpose of membership, customer care, newsletter delivery and various services at the time of membership registration.

  • Name (Korean and English spelling), ID, password, e-mail address, telephone number, mobile number, profession, affiliation, Company/Institution, Physical Address(PC)

B. The following personal information will be automatically generated and collected through the use of service:

  • IP address, cookies, access log, service record data, faulty use record

C. The following personal information of users who use RecurDyn Technical Support website ID for additional and customized services, event entry will be collected.

  • Q&A board of website: name, e-mail address, telephone number, etc.
  • Authentication of program use: name, e-mail address, mobile number, etc.

D. In the purchase process of RecurDyn program, the following payment information will be collected.

  • For payment via account transfer: credit card issuer, credit card number, etc.
  • Account transfer: bank name, account number, authentication information, etc.

Purpose of Collection and Use of Personal Information

A. Settlement of payment for execution of agreement and providing service

Provision of contents and particularly customized service, delivery of products including tickets, billing, certification for banking service and fee collection.

Membership Management

Membership certification/identification, personal identification, prevention of abuse and unauthorized access, intent to create account, maintaining records for dispute resolution, handling complaints and announcements

New Service Development and Use of Marketing Advertisement

New service (product) development, customized service provision, providing service and posting AD based on statistical data, validation of service, sending information for event promotion, monitoring frequency of access, and statistics for service use

Terms for Retaining and Using Personal Information

We will destroy all personal information in our possession immediately if it is no longer necessary for rendering services. However, the following information is retained for the following reasons within a specified period.

A Reasons for information retention by internal policy in FunctionBay

Records of illegality use (Record data for abnormal service)

  • Retention reason: illegality use prevention Act
  • Retention period: 1 year

B. Reasons for information retention by related laws

The information may be stored if there is a necessity per relevant laws such as the Consumer Protection Act in Commercial Law and E-Commerce Act. In this case, retained information shall be used only for retention purposes and the retention periods are as follows.

Records of website use

  1. Retention reason: the Communication Confidence Protection Act
  2. Retention period: 3 months

Records of personal identification check

  1. Retention reason: the Communication Network Promotion and Information Protection Act
  2. Retention period: 6 months

Records of consumer complaints and disputes

  1. Retention reason: the Consumer Protection Act in Commercial Law and E-Commerce Act
  2. Retention period: 3 years.

Records of contract and application withdrawal

  1. Retention reason: the Consumer Protection Act in Commercial Law and E-Commerce Act
  2. Retention period: 5 years

Records of payment and products

  1. Retention reason: the Consumer Protection Act in Commercial Law and E-Commerce Act
  2. Retention period: 5 years