Technical Support

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1. To import a step file, you need a Step Translator license.

If you do not have this license, the following error message appears:


!========================= STEP-file Import Information =========================!

No license for STEP Translator Failed to import this file. (Test.step)  


2. Even if you have a Step Translator license, you cannot import a step file if the file name contains non-English characters.

If the file name contains unsupported characters, then the following error message appears:  


!========================= STEP-file Import Information =========================!

Reading STEP file fails!!! Failed to import STEP file.

Failed to import this file. (테스트.step)  


To import this file, you must rename it with only English characters. (For example, 테스트.step -> test.step)