Technical Support

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Sometimes, you may meet a license problem when you launch RecurDyn or MBD for ANSYS.

This is the check lists you can refer to.

  1. Please read the license error message carefully. usually, it includes very useful information, such as:
    1. Cannot find license file
    2. No such feature exists.license is already expired.
    3. Feature has expired.
    4. and others…
  2. Please check if the license server is ON. 
  3. Please check if the license file is in the valid directory. (You need to have a permission to access it.)
  4. Some users reported that the license didn’t work on the laptop.
    1. When a PC (or usually a laptop) which has both of Ethernet adapter and the wireless LAN adapter, this problem can occur. (fortunately, in most of the cases, it doesn’t occur.)
    2. In this case,
      1. You need to make sure which physical address you are using. (of Ethernet adapter or of wireless LAN adapter)
      2. Please try to inactivate the adapter which is nothing to do with the license file
      3. Please try to inactivate the bluetooth